Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
'Wooden World Map' and '3D Wooden World Map' are personalized items crafted individually for every customer.
We don't accept refunds or exchanges on personalized items, however, if the customer accepts to cover shipping costs and custom fees, a refund or exchange can be accepted.
Our company "YourWorldMap" offers free shipping options for our clients, but still pays the average shipping fee of $39.99 to logistics companies. In case you want to return the product, shipping fees will be collected from your order amount.
If your order has received the tracking number, that parcel can't be reversible since the shipping company has picked up your order and there is no option for how to cancel it. If you would to return our product you must pay return shipping fees. For return shipping information contact us at firstname.lastname@example.org We will send you a "Pick up" Label and one of our shipping couriers will pick up the parcel from your address. (additional fees may apply)
If the customer is located outside the EU zone, he may be charged Value-Added Tax (VAT) based on the country in which he is located.
If the customer decides not to pay customs fees and does not take the parcel out from customs, the shipping fee of $39.99 will be deducted from the order amount. Our company offers free shipping, but we still pay the logistics company for delivery.
To process a refund, the customer must contact our customer service team within 14 days of receiving the order and provide a valid reason for the return.
The customer is responsible for returning the product in its original condition and packaging. Our company reserves the right to refuse a refund if the product is returned in a damaged or used condition.
Once the product has been received and inspected, we will issue a refund for the purchase price, less any shipping fees, taxes, or other charges.
Refunds will be processed within 7days of receipt of the returned product.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Dear customer, we work hard on every order that our shop receives, we craft every order from scratch. And it takes us 7-14 business days to complete your order. Our team is working 24/7 to provide you with handcrafted masterpieces. This time is not including shipping & delivery time. Note! During COVID-19 This time be slightly more.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will make a pick-up for your order.
To return your product, send us an email at email@example.com and we will make a pick-up for your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
YourWorldMap provides free shipping for several countries
(Latvia, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Kosovo, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Turkey, Ukraine, United Kingdom, Vatican City)
but the company 'YourWorldMap' still paying shipping fees for you.
In case you want a refund shipping fees at the rate of €39.95 will be taken.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To acknowledge the policy, customers are required to check a box or agree to terms and conditions during the checkout process that indicates they have read and understand the return or cancellation policy.
Please note that our refund policy is subject to change without notice, and may vary based on local laws and regulations. Customers are encouraged to familiarize themselves with the terms and conditions of our refund policy prior to making a purchase.